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Frequently Asked Questions

  • Are the solutions provided at no cost?
    Yes, these solutions are provided at no cost. No discovery fees. No setup fees. No charge for equipment. No monthly or maintenance fees. No training and support fees.
  • Do you have a payment solution for my cannabis business?
    Yes, we offer cash-alternative payment options for your cannabis business! We specialize in high-risk solutions and have done so for over 30 years.
  • What is the most widely used payment solution in the cannabis space and your most popular?
    TRUE PIN DEBIT SOLUTION. This is the successor of Cashless/Virtual ATM.
  • Are Simply Debit, Credit Card, and CBD solutions currently being used within the cannabis space?
    It is used in thousands of dispensaries and delivery companies across multiple states. Please contact Simply to discuss this further, as we value the privacy of our clients.
  • Can I increase my sales by using a Simply solution?
    Sales increase by 20-60% when you accept card payments or e-commerce. In most dispensaries, 40-60% of sales revenue is through debit or credit cards. Reduce wait times, add a delivery solution and grow your business.
  • Do you have an E-commerce solution for cannabis Seeds and Clones?
    Yes, we have a domestic and international solutions. Contact sales@solutionsbysimply.com for a discovery call.
  • How big is your company and where are you located?
    Team Simply consists of over 75 employees to support our clients and solutions. Our remote operations, processing, and background representatives are spread across the country, with our core leadership based in beautiful southwest Florida.
  • Is there a backup plan with these solutions?
    Our solutions are fault-tolerant. Redundancy is the name of the game. Let us help you with that.
  • Do you offer international solutions?
    Yes, we have reliable, trusted partners all over the world. Contact sales@solutionsbysimply.com for a discovery call.
  • Do you have a sales presentation deck or technical information about the solutions?
    Yes, we have both available. Please contact sales@solutionsbysimply.com to request a copy.
  • What is a debit card solution in the cannabis sector called?
    Debit card solutions in the cannabis sector can have many names. The most common names include Virtual ATM, Cashless ATM, and PIN Debit. Virtual ATMs, Cashless ATMs, are now deemed illegal. Our True Pin Debit or PIN DEBIT SOLUTION is fully compliant, transparent, and approved by the banks.
  • How much does Simply PIN DEBIT SOLUTION cost?
    Simply PIN DEBIT SOLUTION handheld devices, merchant services, and support are provided at no cost.
  • How soon will my Simply PIN DEBIT SOLUTION funds be available?
    24-48 hours after daily sales are completed.
  • Will you ever delay or prevent my funds from settling with my bank?
    We do not hold or delay funds. We are an actual solution. We do not hold money in a digital wallet or move money with blockchain or cryptocurrency. After daily settlement, funds will be transferred within 24-48 hours. We recommend working with our compliant and transparent cannabis banking solution partner to prevent shutdowns.
  • Will my solution get shutdown? It has happened before with other systems!
    We are fully compliant and abide by all laws and regulations. We have been operating for over five years without any problems.
  • What kind of support and customer relations do you offer?
    Support and customer relations are of the utmost importance to Simply. Simply offers 1-on-1, not 1 (800) type of support. You will have an assigned account executive and implementation manager. Customer service and technical support will be available during regular business hours. Technical support will be available after hours.
  • Do you service all 50 states?
    Simply provides solutions for businesses offering THC in all states with medical and recreational cannabis programs. Simply has solutions nationwide and internationally for businesses offering CBD.
  • Do I get a real merchant account?
    Yes. The merchant will receive a real account in your business name or corporate account name. The bank statements of your customers will reflect your company name.
  • Do I have to sign a contract with Simply for a solution?
    Yes, you must sign an agreement with Simply for all solutions. However, the contract is month to month. There is no penalty or fee for early termination. Sign Up Now
  • If I signed up today, how long before I am up and running?
    Yes, you must sign an agreement with Simply for all solutions. However, the contract is month to month. There is no penalty or fee for early termination. After the contract and supporting documentation is submitted, it takes 5-7 business days to be approved. After approval, you will be active for 7-10 business days. *Certain conditions may apply. *Express setup available.
  • Do I need to produce financials for the application?
    No, our process is straightforward. No financial statements, list of assets, or taxes needed.
  • Is there a transactional limit?
    No transactional or sales volume thresholds. We can scale with your business. Never any additional fees for increased sales volume.
  • Do I have to incorporate this into my current POS system?
    No, it will run independently as a de-integrated solution to process payments.
  • Will this run at the same time with my old payment system or POS?
    Absolutely! We understand the issues of phasing out an old system and bringing in a new one. Our system is set up to run side by side with any system. Get comfortable with our system and slowly phase your old one out.
  • Will this integrate with my seed-to-sale or POS software?
    Yes, but this service may be an additional cost depending on your software. Please contact support@solutionsbysimply.com for more info.
  • Is the device in the picture what I receive?
    Yes, the device in the pictures is what you will receive.
  • How many devices can I have?
    As many as required to run your operation successfully at no charge.
  • Can the devices be branded with a company name or logo?
    Yes, we can brand it for your business at no cost. Please contact sales@solutionsbysimply.com for more information.
  • Do you offer True Credit Card processing like Visa Mastercard Discover American Express?
    Yes, we have a solution. Contact sales@solutionbysimply.com for a discovery call.
  • Will my solution get shutdown? It has happened before with other systems!
    We are fully compliant and abide by all laws and regulations. We have been operating for over five years without any problems.
  • What kind of support and customer relations do you offer?
    Support and customer relations are of the utmost importance to Simply. Simply offers 1-on-1, not 1 (800) type of support. You will have an assigned account executive and implementation manager. Customer service and technical support will be available during regular business hours. Technical support will be available after hours.
  • Do you service all 50 states?
    Simply provides solutions for businesses offering THC in all states with medical and recreational cannabis programs. Simply has solutions nationwide and internationally for businesses offering CBD.
  • Do I get a real merchant account?
    Yes. The merchant will receive a real account in your business name or corporate account name. The bank statements of your customers will reflect your company name.
  • Do I have to sign a contract with Simply for a solution?
    Yes, you must sign an agreement with Simply for all solutions. However, the contract is month to month. There is no penalty or fee for early termination. Sign Up Now
  • Do I have to incorporate this into my current POS system?
    No, it will run independently as a de-integrated solution to process payments.
  • What kind of CBD processing do you offer?
    We can provide you with in-person processing, delivery, and e-commerce.
  • Do you have an e-commerce solution for low THC-CBD products like Delta 8, 9 THC-O?
    Yes, we have a solution. Contact sales@solutionsbysimply.com for a discovery call.
  • What kind of support and customer relations do you offer?
    Support and customer relations are of the utmost importance to Simply. Simply offers 1-on-1, not 1 (800) type of support. You will have an assigned account executive and implementation manager. Customer service and technical support will be available during regular business hours. Technical support will be available after hours.
  • Do you service all 50 states?
    Simply provides solutions for businesses offering THC in all states with medical and recreational cannabis programs. Simply has solutions nationwide and internationally for businesses offering CBD.
  • Do I get a real merchant account?
    Yes. The merchant will receive a real account in your business name or corporate account name. The bank statements of your customers will reflect your company name.
  • Do I have to sign a contract with Simply for a solution?
    Yes, you must sign an agreement with Simply for all solutions. However, the contract is month to month. There is no penalty or fee for early termination. Sign Up Now
  • Can you provide my company with a cannabis banking account?
    We work exclusively with our pre-vetted cannabis banking partner. Our partner offers fully compliant banking services in over 15 states. They offer a true financial tech platform to support any banking needs you may have to operate your business successfully. Please contact us for an introduction, demo, and exclusive partner rates.
  • How long does it take to open a bank account?
    After supporting documentation is submitted. Lead time to complete the opening of an account is generally one week or less.
  • What is the monthly fee for a bank account?
    Rates depend on many factors. After evaluation of the cannabis business and revenues, a rate will be set. Most rates are set between $200-$400* a month.
  • Will you ever delay or prevent my funds from settling with my bank?
    After daily settlement, funds will be transferred within 24-48 hours. We recommend working with our compliant and transparent cannabis banking solution partner to prevent shutdowns.

Simply the BEST Payment Solution.

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